Our Hearts Matter has a Strict No Refund Policy! If you need to cancel or don’t attend the course, you will forfeit your payment.
To reschedule, you must email us at, email@example.com, 48 hours prior to the start of the CPR class. You may only reschedule once. A $25 rescheduling fee applies to all courses. You have 45 days from the original course date to reschedule your class. If you do not successfully complete the course, you may reschedule. It will be treated as a new registration and you will be required to pay for a new class.
Once you have purchased your CPR class reservation, you will receive a confirmation email from Our Hearts Matter with details about your class, your teacher, and parking. AHA and ASHI requires students to attend the entire class and to respect timely students. Students arriving more then 15 minutes after the start of class will need to reschedule (rescheduling policy will apply). The Metropolitan is a safe and highly secured building. All class participants must check in at the kiosk located in the lobby and provide a valid photo-ID to enter the business suites where our training studio is located.
At Our Hearts Matter we take CDC--recommended precautionary measures to mitigate the spread of COVID-19. Masks are required for ALL students - regardless of vaccination status. If you are experiencing signs/symptoms of COVID-19 or if you have been around anyone suspected of having the Coronavirus do not come to class.
Our Hearts Matter, LLC
421 West Church Street Jacksonville, FL 32202
The American Heart Association strongly promotes knowledge and proficiency in CPR, BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association, and any fees charged for such a course do not represent income to the Association.
Please be assured that your information is protected and secure. We value your privacy and do not provide customer information to any third parties.
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